Privacy policy

Last updated: April 23, 2025

Welcome to Louvrs. We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you visit louvrs.com, create an account, place orders, or interact with our marketing and advertising (including Google Shopping and Pinterest).

1. Information We Collect

We collect information that helps us operate the Site, provide our products and services, and improve your experience:

  • Personal Information: name, email address, phone number, billing and shipping addresses.
  • Order Information: products purchased, order history, returns and refunds, and transaction records.
  • Payment Information: payment instrument details are processed by secure third-party payment processors (we do not store full card data on our servers).
  • Technical Data: IP address, browser type and version, device identifiers, operating system, and pages visited.
  • Marketing & Analytics: interactions with our emails and ads, behavior on our Site, and conversion data from platforms like Google and Pinterest.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Processing and fulfilling orders, shipping, and returns.
  • Managing payments, taxes, and invoices.
  • Communicating order confirmations, shipping updates, and support messages.
  • Improving and personalizing the Site, product recommendations, and marketing.
  • Protecting the security of our Site, preventing fraud, and meeting legal obligations.

3. Legal Bases for Processing (Where Applicable)

For users in jurisdictions with data protection laws (for example, the EU/UK), we rely on lawful bases such as contract performance (processing orders), legitimate interests (improving our services and preventing fraud), and consent (where required for marketing or cookies).

4. Sharing & Disclosures

We do not sell your personal data. We share information only with entities that help us provide services:

  • Payment processors: Shopify Payments and card networks for secure transaction processing.
  • Fulfillment & shipping partners: carriers and warehouses that ship your orders.
  • Analytics & advertising partners: Google Analytics, Google Ads, Pinterest, and others to measure and optimize advertising and Site performance.
  • Service providers: email platforms, review providers, fraud detection, and customer support tools.
  • Legal & safety: when required by law, court order, or to protect our legal rights, customers, or the public.

5. Cookies, Tracking & Advertising

We use cookies and similar technologies to operate the Site, remember preferences, analyze site usage, and serve targeted ads. Third parties (including Google and Pinterest) may place cookies and collect information about your browsing to provide targeted advertising. You can manage cookies through your browser settings, but disabling certain cookies may affect Site functionality.

6. Data Storage, Security & Retention

We implement commercially reasonable administrative, technical, and physical safeguards to protect your data. Payment data is encrypted and handled by our payment processors. We retain personal information only as long as necessary to fulfill the purposes described, comply with legal obligations, and resolve disputes.

7. Your Rights & Choices

You have rights regarding your personal information. Depending on your location, these may include:

  • Access & Portability: request a copy of the data we hold about you.
  • Correction: update or correct inaccurate data.
  • Deletion: request deletion of personal data subject to legal limits (we may need to retain certain records for tax or legal reasons).
  • Objection & Restriction: object to certain processing or request restriction where applicable.
  • Opt-out of marketing: you can opt out of promotional emails via the unsubscribe link or by contacting support@louvrs.com.

To exercise your rights, contact us at support@louvrs.com. We will respond in accordance with applicable law.

8. Children

Our Site is not directed at children under 16. We do not knowingly collect personal data from children under applicable age limits. If you believe we have collected such data, please contact us to request deletion.

9. International Transfers

We operate internationally and may transfer personal data to countries with different data protection laws. Where required, we implement safeguards (e.g., standard contractual clauses) to protect your data.

10. Links to Other Sites

Our Site may link to third-party websites. This Privacy Policy does not cover those sites. We encourage you to read their privacy notices before providing personal data.

11. Compliance with Platform & Advertising Policies

We follow applicable policies and best practices for platforms where we advertise (including Google Shopping and Pinterest). We provide accurate product and merchant data, clear contact information, and accessible policies to support advertising and listing requirements.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last updated” date at the top indicates when it was last revised. Continued use of the Site after updates constitutes acceptance of the revised policy.

13. Contact Us

For privacy requests, questions, or concerns, please contact our team at support@louvrs.com.

Louvrs — elevating everyday living with care.